Return & Refund Policy — Destino Darjeeling

Effective date: September 16, 2025

1. Overview

At Destino Darjeeling, your satisfaction is important to us. If you are not completely satisfied with your purchase, this Return & Refund Policy explains how to return items, request refunds, and the timelines that apply.

2. Returns

• You may return most new, unused, and unopened items within 7 days of delivery for a refund or exchange.
• To be eligible for a return, the item must be unused, in the same condition you received it, and in the original packaging with all tags/labels attached.
• Certain items are non-returnable, including: perishable goods (food, beverages), personal care items (cosmetics, undergarments), and customized/personalized products.

3. Refunds

• Once your return is received and inspected, we will notify you by email or phone regarding approval of your refund.
• If approved, refunds will be processed within 5–7 business days.
• Refunds will be issued to the original method of payment. Shipping charges are non-refundable unless the return is due to our error (for example, defective or wrong item shipped).

4. Exchanges

• We will replace items only if they are defective, damaged, or the wrong product was delivered.
• To request an exchange, please contact our support team with your order details.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our mistake.
• For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.

6. How to Start a Return

1. Contact us with your order number and reason for return (see contact details below).
2. Our team will provide return instructions and a return authorization (if applicable).
3. Ship the item back to the address provided by us, following the instructions.

7. Items Lost in Transit

If the returned package is lost in transit and you used a recommended trackable service, we will work with you and the carrier to resolve the issue. Proof of postage and tracking information may be requested.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with photos of the item and packaging. We will arrange a replacement or refund at no additional cost to you.

This policy may be updated occasionally — the effective date above shows when this version started.